Padres Care Homes
Retirement and Nursing Homes
||Tony Gwynne, Director,
Benefits Package Administration
||With 25+ facilities
across the country, each with half a dozen different unions and a separate
collective agreement with each union in each facility, Padres Care Homes
had a horrendous problem dealing with all the different provisions and
putting out the payroll in a decently efficient way. They had licensed
and implemented one system, but even after pouring substantial funds into
it over a period of close to two years, they could not get the results
they wanted. In particular, they could not get the flexibility they needed
with the security that the system would ensure that the right rules were
applied in the right situations. Moreover, they needed far more than they
had in the way of facilities to support the human resources function,
an area that was taking on more and more importance in the business.
Before coming to Cherniak Software, Padres Care had done an extensive
search of the market looking for appropriate software. Many potential
vendors had been identified.
As the selection process continued, it became clear that the level of
flexibility found in many packages was not enough to serve the need, and
therefore they were eliminated. There were only one or two vendors with
the level of functionality needed, and they were major players with very
high price tags.
While the Cherniak Software systems did not fill the bill, Padres Care
liked the functionality they did have. Moreover, they were quite impressed
with the style, the user interface, the modularity, and the comprehensiveness
of the reporting and audit trails.
There was a movement among a number of the members of the 15 person selection
committee to ask Cherniak Software to develop the enhancements need to
suit Padres Care. Among other members, however, there was a fear that
any development would take too long and a fear that the requirements would
not be addressed sufficiently closely, as they were quite complex.
In a series of exercises put together to test the level to which different
vendors could understand and address the requirements, Cherniak Software
came through with flying colours and at a speed that had the most doubting
of the committee members impressed.
Based on that demonstrated performance, and on the confidence in and the
rapport developed with the Cherniak Software professional staff, the leaning
of the group was to choose Cherniak Software: it was felt that, while
the other companies may have been major players with most extensive and
impressive client lists, no one could address the Padres Care needs as
well as Cherniak Software.
||Just as the committee
was in the final throes of making a decision, the project was put on hold
due to a possible sale of Padres Care Homes. The sale ultimately went
through and the project was never continued, as the buyer, already in
a similar business, was content to go forward with the systems he already
had in place.
Updated: March 24, 2017